FAQs

Product

Our blankets fit all 3 point harnesses and 5 point harnesses with detachable straps, many car seat models with 5 point harnesses have detachable straps for cleaning purposes, please check your manufacturers manual on how to detach the straps.  Once detached the straps can be placed through the side holes of the blanket and reattached.

Yes they are machine washable at 30 degrees celsius ( can we find the symbol?) ensuring they can be cleaned without any damage after the inevitable accidents happen.

Safety

Despite there being no legalisation in place governing accessories for car seat accessories we have put the blanket through ECE R129 Dynamic Front & Rear testing to give both us and our customers peace of mind when purchasing.   


We are pleased to confirm the blanket Passed all tests and according to the data the blanket will provide added protection for a baby’s head and chest should the unthinkable happen.  If you would like to know more about the testing result and data please drop an email to info@cocoonbabies.co.uk.

Yes our materials are REACH compliant.

Gifting

Yes we certainly can.  We will gift wrap your order and send to the delivery address of your choice.  Just add a comment to the order with the note you would like included and we will handwrite it for you and add to the package.

Yes gift cards are available online and are electronic rather than printed.  Details of the Gift Card will be sent to you via email so that you can forward on to the recipient.  

 

Gift Cards are valid for 12 months and come in £10, £25, £50 denominations or £33.49 which is the price of one blanket plus delivery.

 

Gift cards can be used in conjunction with a discount code.

Yes the Gift Card can be continually used until the balance is at £0.00.  Please contact info@cocoonbabies.co.uk if you would like to check your Gift Card balance.

Shippping

All orders placed before 12 noon Monday - Friday will be sent out on the same day.  Orders placed on Saturday or Sunday will be sent on a Monday.  All orders are dispatched 2nd Class Royal Mail.  Should you require a different delivery option please contact us at info@cocoonbabies.co.uk in advance of placing your order.  Once an order has been dispatched we cannot redirect an order.

 

You will receive an email confirmation once we have dispatched your order.  Should your order not arrive within 2 – 3 working days of receiving the email please contact us at info@cocoonbabies.co.uk

Once an order has been dispatched we cannot redirect an order.

Do not worry, Royal Mail will either return your package to the sorting office for you to pick up at your earliest convenience or it will be left with a neighbour.  A card will be posted through your letter box advising which option the delivery person has taken. 

Yes we ship to all countries across Europe.  We use Royal Mail International Shipping services.

Returns

Yes.  We have a 28 days no questions answered returns policy.  To return a blanket please return it unused, in its original packaging if possible to the address below.  Please include a note with your order number in the package.  


Once the blanket has been received we will issue a refund for the product price, please note the original delivery charge cannot be refunded.

 

Returns address:

28 London Road South

Merstham

Surrey

RH1 3DT

If you receive a faulty blanket or the blanket becomes faulty whilst you are using it please contact us at info@cocoonbabies.co.uk straight away.  We will replace the item for you and once you have received the new blanket we will cover the costs for you to return the faulty blanket to us at the address above.

Other

If you have any other questions about our products or services please contact us at info@cocoonbabies.co.uk or via our Contact Us page at www.cocoonbabies.co.uk.